Provider Ratings

Provider Ratings Overview

Your ratings are key to tracking the quality of your service on the ATTACHLY platform. They impact your eligibility to provide service and qualify for certain programs. Here’s what you need to know about the minimum rating thresholds:

Minimum Required Ratings on ATTACHLY:
  • Customer Rating: A minimum score of 4.2 is required.
  • Completion Rate: Must be at least 90%.
  • Acceptance Rate: No minimum requirement.
  • On-time/Early Rate: Frequent lateness may lead to deactivation.

    • How Ratings Work

    As a Provider, you accumulate ratings based on your most recent services. Some ratings, like the Customer Rating and Completion Rate, are calculated on a rolling basis. This means that as you complete more services, older ratings drop off, allowing you to improve your average over time.

    Customer Rating:This score (1-5) comes from the most recent 100 ratings by customers about their services/booking experience. Higher scores replace older, lower ones, so you can bounce back even if your rating dips.

    Completion Rate:This percentage reflects the number of services you complete from your last 100 accepted bookings. You can maintain a high rate by ensuring you follow through on your accepted tasks.

    Acceptance Rate: This measures the percentage of offers you accept from the last 100 opportunities. There’s no minimum, but declining offers too often can hurt the overall experience for everyone.

    Important Notes
    • If you receive low ratings due to long wait times, bad weather, or other external factors, those ratings may be removed automatically.
    • Keep in mind that rejecting a service request can impact your Completion Rate. It's better to decline a booking when it's offered rather than accept and then reject it later.

    FAQs

    Why isn't my rating improving even after great service?

    Your rating is only updated when customers leave feedback. If they don’t rate your service, it won’t affect your score.

    What happens if I don’t do any bookings for a while?

    Ratings may still change after a booking is completed, as customers can take time to leave feedback.

    How can I boost my Customer Rating?

    Focus on excellent service, including confirming service requests/booking, completing services properly, and keeping customers informed about their services/booking status.

    What if I can't complete a booking due to an emergency?

    We understand that emergencies happen. You need to maintain a minimum Completion Rate of 90%, but we encourage you to reach out to support if something comes up.

    Does declining a booking affect my ratings?

    Yes, declining bookings will be reflected in your Acceptance Rate. Always accept bookings you can complete to maintain a strong rating.

    By understanding these ratings, you can enhance your performance and continue providing great service on the ATTACHLY platform!